PLAY

Privacy Policy

1. Introduction and Scope

Welcome to the official privacy guidelines for Lethbridge Casino and its affiliated partners. We value your trust and are fully committed to safeguarding your personal data in accordance with the Personal Information Protection Act (Alberta) and other relevant Canadian privacy laws.

We want to assure you that we guarantee strict compliance with this Privacy Policy and our Terms and Conditions not only within our traditional offline casino locations but also across our newly launched online platforms.

2. Categories of Information We Collect

2.1. Identifiable Personal Data

We gather details that can reasonably identify you as an individual. This includes your full name, date of birth, physical and mailing addresses, telephone numbers, government-issued IDs, and loyalty program credentials. We also track your gaming activities related to rewards and promotions.

If you’re having trouble or have a question, you may send us an email using the contact form on the About Us page.

2.2. Technical and Non-Personal Data

When you browse our digital platforms, we automatically collect unidentifiable metrics. This statistical data encompasses your browser type, device specifications, truncated IP addresses, language preferences, and general website interaction patterns.

3. How Your Data is Gathered

We utilize multiple channels to collect necessary information:

  • Direct Interactions: Information you provide when registering for an account, joining our loyalty programs, or participating in surveys and contests.

  • Automated Tracking: As you navigate our website, tools like cookies, web beacons, and Google Analytics help us understand user behavior and optimize our digital layout.

  • Social Media Platforms: When you interact with our brand on networks like Meta (Facebook/Instagram) or X, we may receive data according to the privacy settings you established on those respective platforms.

4. Purposes for Data Utilization

All collected data is strictly used to enhance your experience and fulfill legal requirements. We utilize your information to:

  • Operate our website, process requests, and administer loyalty program memberships.

  • Verify identity and ensure all users meet regulatory eligibility criteria.

  • Customize content, advertising, and promotional offers based on your preferences.

  • Uphold our strict commitment to Responsible gaming by monitoring account activities to prevent fraud, abuse, and ensure a secure environment for all players.

5. Third-Party Disclosures

We do not sell your personal data. We only share information under specific circumstances:

  • With trusted service providers, IT hosts, and analytics partners who are contractually bound to protect your data.

  • With our corporate subsidiaries for operational purposes.

  • In the event of a business merger, acquisition, or asset transfer.

  • To comply with court orders, regulatory mandates, or law enforcement requests.

6. Cross-Border Data Transfers

To provide top-tier services, we may employ third-party contractors whose servers are located outside of Canada. Consequently, your data may be processed in foreign jurisdictions where local laws might allow government or law enforcement access. We ensure all international partners adhere strictly to Canadian privacy standards before transferring any data.

7. Your Privacy Choices

You have full control over your digital footprint:

  • Cookies: You can configure your browser to reject standard cookies or Flash cookies. Note that disabling these may limit website functionality.

  • Marketing: You may unsubscribe from our mailing lists by clicking the link at the bottom of our newsletters.

8. Data Protection and Retention

We implement robust physical, administrative, and technological security measures—including restricted access protocols and advanced encryption—to shield your data from unauthorized access or theft. We retain your information only for the duration necessary to fulfill the operational and legal purposes outlined in this policy. Once data is no longer required, it is safely destroyed or fully anonymized.

9. Age Requirements

Our services are strictly limited to individuals who are 18 years of age or older. We do not intentionally collect or process data from minors. If we discover that an underage individual has provided us with personal information, we will delete it immediately.

10. Accessing, Updating, and Withdrawing Consent

You maintain the right to review, correct, or request the deletion of your personal records. Ensuring your data is accurate and current helps us serve you better. You also reserve the right to withdraw your consent for data processing, though this may restrict our ability to provide certain services or loyalty benefits.

11. Amendments to This Policy

We periodically review and update these guidelines to reflect changes in our operations or legal obligations. The revised policy will always be posted on this page with an updated timestamp. If we implement substantial changes regarding how we handle your data, we will proactively notify you via the contact methods you have provided.

12. Contacting the Privacy Office

We welcome your feedback and are ready to address any privacy-related concerns or formal complaints. Our dedicated Privacy Officer is responsible for ensuring compliance with all regulatory frameworks.